These terms apply to the network acceleration and subscription services provided by VPNK9. Before opening an account or using the service, please read this page and the Privacy Policy. For questions about billing or usage rules, contact support through a ticket in the user panel. Nothing in these terms limits rights granted to users by applicable laws and regulations.
Service Scope
VPNK9 provides international routes and subscription configurations for cross-border access, covering 100+ countries and 220+ routes, with support for Windows / macOS / iOS / Android / Linux. Available routes and client access details are shown in the user panel. Subscription information is available after login.
The service provides network connectivity only. It does not include accounts, content licenses, or membership benefits from third-party websites. Third-party platforms may independently change their regional rules, access requirements, and service policies. A network connection does not grant eligibility to use those platforms or guarantee access to specific content.
Account and Subscription Rules
No email address is required to open an account; a username and password are all you need. Keep your password, subscription configuration, and login sessions secure. If you notice unusual account activity, change your password promptly and submit a support ticket. Do not post subscription information on public pages or share credentials with untrusted tools.
There is no limit on the number of devices that can be online at the same time, for devices managed by the account holder. This does not permit sharing an account with others, reselling a subscription, or operating a public access service. Do not lend your account for use by unspecified individuals or use the service to interfere with other users' connections.
Monthly subscription traffic resets each month on the activation date. When upgrading mid-cycle, the price difference is prorated for the remaining days. Data packages remain available until used and never expire. See Plan Pricing for prices and data allowances. Check the billing method, data allowance, and order details before payment.
Lawful Use
Users must comply with the laws and regulations that apply where they are located and to their activities, as well as the terms of service of the platforms they access. The service must not be used for unlawful purposes, including cyberattacks, fraud, spreading malicious software, violating others' privacy or intellectual property, or accessing or damaging data without authorization.
Do not misuse another person's account, disrupt service operations, abuse system interfaces, or use automated actions to harm other users' access experience. Users are responsible for the content they publish and their use of the service. VPNK9 does not determine the legality of or provide authorization for third-party services.
Payments and Refunds
Payments are supported through Alipay / WeChat Pay / USDT. Check your order and payment status in the user panel. If you have questions about a payment, submit your order information for review. Do not include your password or complete subscription configuration in a support ticket.
You may request a full refund, for any reason, within 7 days of your first payment. To apply, submit a support ticket through the user panel, state that you want a refund, and provide information that identifies the order. VPNK9 will review the payment record. Processing time depends on the payment channel, and no fixed processing timeframe is promised.
Disputes raised after this application period may be reviewed through discussion of the specific circumstances. Any refund or other remedy available under applicable law remains unaffected. You are not required to provide your account password or subscription configuration for refund verification.
Availability and Scope of Responsibility
Connection quality depends on the local network, carrier routing, device configuration, and the status of the destination platform. Maintenance, network outages, or changes to third-party rules may temporarily make some routes unavailable. VPNK9 will investigate and make adjustments as appropriate, but does not guarantee uninterrupted connectivity or a specific speed.
The service follows a no-logs policy. See the Privacy Policy for details on data processing. Users should still protect their devices and third-party accounts and keep their own copies of important information. Responsibility for interruptions beyond reasonable control or changes to third-party services is determined by applicable law. These terms do not exclude liability that cannot legally be excluded.
Account Termination and Changes to These Terms
If VPNK9 detects unlawful use, account misuse, resale or sharing, or persistent interference with service operations, it may suspend the relevant connections or terminate the account based on the risk. Urgent risks may be addressed first. If you disagree, explain the circumstances in a support ticket and request a review. Order disputes are handled under the refund terms and applicable law.
When service rules change, this page will be updated with the revised content and the month of the latest update. Important changes to subscription benefits will be explained through site announcements or notices in the user panel. Changes will not reduce user rights already established under applicable law. If you do not accept a change, you may stop using the service and submit a support ticket to ask how your existing subscription will be handled.